Credit Union Cites ‘Trust’ as the Number One Factor to Successful, Decade Long Relationship with AOne ATM
Founders Federal Credit Union, a South Carolina-based credit union servicing over 200,000 members, has partnered with AOne ATM to add 20 new ATMs at DMV locations and 15 local companies in SC.
With the new placements of ATMs, AOne ATM now operates a total of 59 ATMs for Founders FCU at employee groups such as Westinghouse, Shutterfly, Draxlmaier, Black and Decker, US Foods, DISH Network and Giti Tire, and college campuses. This agreement expands on the strong partnership AOne and Founders FCU have developed over the past decade.
“With a large fleet of ATMs, we see a significant cost savings by outsourcing our off-premise machines to AOne,” said Joe McCain, Chief Procurement Officer. “It is also very important to us that we are protected from a regulatory prospective. AOne handles all of that for us and provides us with all the documentation our regulators demand.”
“We understand the regulatory burden the credit union has and, because we only focus on ATMs, we are in a position to handle that for them,” said Vance Rowland, President for AOne ATM. “We have a true partnership with Founders. Through the years, we’ve brought business to the credit union and they have brought business to us. Our goal is to provide Founders with the most up-to-date technology that best represents their brand.”
“While price and compliance are factors for us, trust and having a great relationship with our vendors is more important to us. We have to be able to trust that our vendors are keeping our ATMs running smoothly and doing the right thing in regard to compliance,” McCain continues. “We trust AOne and have great confidence in Vance and his team, to deliver consistent and quality service for our members.”
The new placements align with the credit union’s continued strategy to provide cash and account access in the places their members work, shop and do business. The new and existing ATM placements provide surcharge-free access for Founders CU members. AOne ATM also provides complete regulatory compliance and branding for each of the machines.